Satuarday I took my car to Firestone in Humble, Texas, on 1st street, for a wheel aligment after getting new tires. The alignment was't done correctly so I end up having to go bring it back on Monday for them to recheck it.
Upon their recheck, they said nothing was wrong with the alignment that i had a bad tire and to take it back to Goodyear where i bought the tires....
I took off from work to do just that today to only find out (after 3 hours) with a computerized copy that the wheel alignment was never done!!!! So, I took it to another Firestone ( where i initially purchased the lifetime alignment), they fixed it in under a hour.
This person wrote the review because of poor customer service at Firestone Tires and attached photo s. Reviewer claimed that he or she lost $170 and wants Firestone Tires to offer any options to resolve the issue.
The most disappointing in user's experience was poor. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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