Firestone Tires - Lifetime Wheel alignment

Satuarday I took my car to Firestone in Humble, Texas, on 1st street, for a wheel aligment after getting new tires.The alignment was't done correctly so I end up having to go bring it back on Monday for them to recheck it.

Upon their recheck, they said nothing was wrong with the alignment that i had a bad tire and to take it back to Goodyear where i bought the tires....

I took off from work to do just that today to only find out (after 3 hours) with a computerized copy that the wheel alignment was never done!!!!So, I took it to another Firestone ( where i initially purchased the lifetime alignment), they fixed it in under a hour.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Poor

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Review category
Service Centers and Repairs
review #935472

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