Not resolved
2 comments

Firestone in Weslaco, Texas.January 24, 2013Save yourself the headaches.

Don't buy from Firestone. They use misleading sales tactics. They have have terrible service, as has been my experiences with them.Buy from Discount Tire. They have always provided me with outstanding service.I highly suggest you purchase from them.

Discount Tire really values you as a customer.At Firestone, they try to pressure to you in buying more service maintenance that you that you don't need on your vehicle. They blatanly lie to you in your face. They try to scare you, by giving a list of service that are supposedly need on your vehicle. Most of these recommendations are bogus.This morning, I went Firestone, to get my tires rotated/balanced.

I have an account with them. Before taking my vehicle to the store, I was already suspicious that Firestone would try to pressure me to purchase service maintenance that the vehicle did not need. They've done this every time that I've visited their stores.Lo and behold, I was correct. The service advisor (store manager), calls me up and says that I need to get an inspection sticker because, according to his words, it was due at the end of the month.

He was blatanly lying. My inspection sticker wasn't due till another 6 months. The documentation clearly showed this. Yet, he's pressuring me over the phone that I need to get a new inspection and spark plugs.

I was upset at his blatant lying. When I went to pick up my vehicle, I pointed out to him why he told me to get an inspection sticker. He lied again and told me that he read the numbers wrong. He was lying.

Again, the documentation clearly showed that it was due in 6 months. Nevertheless, I made a complaint to Firestone Consumer Services. A lady manager with a Corpus Christi area code number, called me back. She apologized for the store manager's behavior.

She suggested that I take my vehicle back to the store. I denied her suggestion. Simply put, I don't trust Firestone. They lost my respect.

She said that she was going to coach the managers at this location, to have better customer service. I told the lady that I plan to buy my new tires at Discount Tire. I told her that I was recommending to all my friends, to purchase their tires from Discount Tire and not to purchase from Firestone.Thank goodness for Discount Tire.

They have awesome customer service.Save yourself the headache and avoid buying from Firestone.

Review about: Firestone Tires Vehicle Inspection.

Had an Experience with Firestone Tires?

Write a review

Comments

Terms of Service
Post Comment
Cancel
BSRO Social
Villa Park, Illinois, United States #604810

Hello,

This is Tom again with Firestone Complete Auto Care corporate offices. We would like the opportunity to re-inspect the vehicle to see where in our service the system failed. Since you do not feel comfortable with a re-inspection please email me at social@bfrc.com if there is anything else I can do to help make this situation right.

Thanks,

Tom

pumajet0
to BSRO Social #608746

Tom, my main concern were the sales tactics that were used regarding the inspection sticker.

Raul

You May Also Like

Maaco Botched my paint job, damaged my Jeep, took 3x as long, and magically offered me a lower price the day I picked it up, IF I PAID IN CASH. Maaco "So, first off, I have used Maaco before, with GREAT results at that. This time however, for the second 1997 Wrangler I have had painted by them, this was a..." Read more Car Computer Exchange will rob you! Car Computer Exchange "ATTENTION!!! DO NOT DEAL WITH THIS COMPANY! SCAM! SCAM! SCAM! PLEASE READ BELLOW. Around May 15, 2017 the "Check Engine" light of my 1999 Mercedes E320 turned ON. I ran..." Read more Hoffman Car Wash - Jiffy Lube in Saratoga will kill your car... Hoffman Car Wash "Went in for an oil change. Got an oil change. My bmw starting bucking like a bronco. I went to Queensbury (great guys, so wtf is wrong kevin and his..." Read more Auto Glass Now - DON'T TAKE YOUR CAR HERE!! Auto Glass Now "Took my Lexus to have front windshield replaced after poor experience with Safelite. I made appointment prior day, and arrived at scheduled time. Waited 3 hours only to be told..." Read more Time Warner Cable - Zero help when you call Time Warner Cable "On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm...." Read more Whirlpool - Really upset can't believe product last only 2 years Whirlpool "2 days ago my cabrio washer machine stop working. Was washing some clothes the machine start making this weird loud noise and had some weird smell i notice today the..." Read more Sears - NIGHTMARE Wedding Ring Set!! Sears "I have been having issues with a diamond wedding ring set I purchased 2 years ago and Sears has yet to rectify the situation. I initially purchased the set along..." Read more TEVa sandals come apart! Teva "I have teva sandlas that are shrinking - yes shrinking! Apparently they do not hold to warm climates in south Florida. I called them and offered to send them pics..." Read more