Firestone Tires
Reviews and Complaints
Rude customer service and merchant did half job
Preferred solution: Full refund
User's recommendation: Don’t go rhere
Vehicle not being repaired
Preferred solution: Deliver product or service ordered
Fraud & terrible customer service
- Bad service
- Dishonest employees
- Dishonesty
Preferred solution: Rid of every Firestone in my area
Non responsive claims department
Complaint on service
Poor service, waited outside of store for extra hour because workers not there on time then same issue with repair
Preferred solution: Price reduction
User's recommendation: Do not go to Firestone they do not stand behind their work
To file a complaint
Bad service
Preferred solution: Price reduction
User's recommendation: Go somewhere else
Ripped off
User's recommendation: Cheaper pop two dollars a bottle what a rip. Tires Plus has free coffee. The chairs are very low the ground and not comfortable. The Store on Merle Hay is much more friendly than the one on 22nd Street in West Des Moines, Iowa. I stopped to get a flat fixed and Larry the Manager actually laughed in My face and said not today.
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sterling Heights, MichiganCracks in Firehawk GT tires only 35500 miles on them not even half worn
- Store used to be easy to work with and did a good job
- Dishonesty
- Dishonest employees
- Really bad service from tech for being very unprofessional
Preferred solution: Replace Poorly Made Tires
User's recommendation: Do not buy Firestone tires if buying new car make dealer change tires if on car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response from the company after injury
The surface of the parking lot is severely uneven, perhaps from tree roots pushing up the asphalt.I stumbled several times and nearly caught myself but I couldnt because there is a series of bumps in the surface and I went down, hard, in the middle of the driveway.
I sustained injuries which I reported...photos were taken and a report was made, which was to be emailed to me.
I find it both irresponsible and disappointing that after 2 weeks I still havent received the copy of the accident report from the local Firestone, nor has anyone called to follow up with me.
I've sent this info on Firstone via their website 'contact us' as well as faxed it to them (using the info from their website) and haven't even gotten an acknowledgement other than the fax was successfully delivered. Disappointing since the people there are normally so nice and helpful.
Preferred solution: the parking lot should be resurfaced
Not correctly advised of price or product installed
I have been a satisfied customer for 15 years. I have always paid my bill in full and on time.
Because of the installation of 2 unbelievably overpriced struts on may 21st. I am seeking some further consideration/reduction of the original invoice amount of $1147.75.The...
Total invoice, after a "good customer" total discount of $200.00 was $1147.75. I checked the retail price of the exact same strut at AutoZone, $153.00 ea. The highest retail was on eBay, $226.00.
Firestone does not pay retail for outsourced par parts.i want some further relief from the amount of the current invoice. I have made a payment of $300.00 so farI'm being charged.
- Mgr has always advised good better and best for my car
- In this case i was not advised no idea how expensive parts were
Preferred solution: Let the company propose a solution
User's recommendation: considering any installation or repair always learn; good, better and best for your car...
To file a complaint
Ripped off
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Marta, your satisfaction is important to us, and we'd like to investigate any service concerns that you may have. Please feel free to email us at socialcare@***.com with full details, store's full address, your contact information, and your invoice number(s).
We appreciate your business and thank you for choosing Firestone. ^Jason